Category: Customer Survey Results

Guest Survey Results for Oct 09

Once again the customer survey results are in. This time for the month of October with again a great showing in all categories with customer satisfaction ranking extremely well.  Once again 100% of surveyed guests saying they would recommend the trip.  That is awesome and I thank once again everyone who traveled with us and our crew for making our jobs the best in the world.

Who Came on Our Trips:

48% European,  26% American

39% 30-39 year olds, 21% 20-29year olds,

45.5% management, 22% professionals, 41% travelling with their partner,

87% first time visitors to TNQ, 87% first time GBR visitors.

Satisfaction:

Reef met expectations:  77.3% very much (22.7% Yes)

Trip met expectations: 77.3% very much (22.7% Yes)

Received value for money: 86.4%

Would recommend the trip: 100%

Average Score : 8.87 / 10

September Customer Satisfaction Results

Here are the results for our customer survey results September 09. Thanks again to the crew and of course the guests that participated. Hope to see you all again shortly for a great time and experience.

Who Came on Our Reef Tours:
26.5% British or Irish, 26.5% N. American, 38.2% 20-29 year olds and 26.5% 30-39 year olds
26.5% professionals,
61.8% travelling with their partner
91.2% first time visitors to TNQ, 94.1% first time Great Barrier Reef visitors.

Customer Satisfaction:

Reef met expectations: 81.3% very much (18.7% yes)
Trip met expectations: 72% very much (28% yes)
Received value for money: 97%
Would recommend the trip: 100%
Average satisfaction score: 8.71 / 10

If you want to have a great time and enjoy the same experience our previous guests did book one of our tropical reef dive and snorkel trips here…

August Customer Satisfaction Surveys

We publish our customer survey results for you to see what our guests think about our trip through our independently conducted surveys.  Once again thanks to JCU for their efforts in collecting and compiling this data, and to our fabulous crew who keep our guests entertained and showing them fantastic new experiences everyday.  A special mention this month to those people that returned to our cruise, and those that recommended us to their friends.  So a big thank you to all of you

Market Characteristics:

56.2% European,  25% 50-59 year olds. 33.3% students,  43.8% travelling with their family.
93.8% first time visitors to TNQ, 93.8% first time reef visitors.

Customers Satisfaction:

Reef met expectations:  62.5% very much (37.5% yes)
Trip met expectations: 43.8% very much (56.2% yes)
Received value for money: 100%
Would recommend the trip: 100%
Average Satisfaction Rating: 8.81 / 10

July Customer Survey Results

We publish our customer survey results for you to see what our guests think about our trip through our independently conducted surveys.  Once again thanks to JCU for their efforts in collecting and compiling this data, and to our fabulous crew who keep our guests entertained and showing them fantastic new experiences everyday.  A special mention this month to those people that returned to our cruise, and those that recommended us to their friends.  So a big thank you to all of you.

Our Guests were:

72% European, 12% UK and Ireland,
36% 30-39 years old, 24% 40-49 year olds, 24% 20-29 year olds,
28% in management positions and 24% public servants,
36% travelling with their family and 32% travelling with their partner.

For 88% it was their first time visit to TNQ and 88% were first time reef visitors.

They said of the experience:

Reef Met Expectations:  60.9% said very much  (39% said yes)
Trip Met Expectations: 72.7% said very much (27.3% said yes)
Received Value for Money: 92% said yes
Would Recommend the Trip: 100% said yes
Average Satisfaction Score: 8.64 / 10