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Customer Survey Results « New Horizon Sail & Dive

January 2010 Customer Survey Results


Our independently done Customer Survey Results for January have come in and again our crew have done an great job returning some impressive numbers. We also have to thank mother nature for putting on some great weather and giving us such an breath taking backdrop in which we have the pleasure of working everyday.
Thanks to all the guests who came out with us for the great times we had together and if you filled out a survey thanks for your valued feedback and hope to see you all again.

Why They Chose Our Trip:
62.5% Recommendation and Package.

What the Experience Was Like:
Reef exceeded expectations: 85.7%
Trip exceeded expectations: 85.7%
Average satisfaction score: 8.75 /10

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Guest Survey Results for Dec 09


The last survey results for December 09 have come in and again our crew have done an great job resturning some impressive numbers.  Thanks to all the guests who came out with us in the month of December for your valued feedback and hope to see you again.

Market Characteristics:
Guests Home Country: 35% from the UK,
25% 20-29 year olds, 20% 30-39 year olds.
30% Professionals,  45% Travelling with their Partner,
95% First Time Visitors to TNQ, 90% First Time Reef Visitors.

Satisfaction:
Reef Met Expectations:  80% very much / 20% Yes
Trip Met Expectations: 90% very much / 10 % Yes
Received Value for Money: 100%
Would recommend the trip: 100%
Average Score: 9.4 /10

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Guest Survey Results for Oct 09


Once again the customer survey results are in. This time for the month of October with again a great showing in all categories with customer satisfaction ranking extremely well.  Once again 100% of surveyed guests saying they would recommend the trip.  That is awesome and I thank once again everyone who traveled with us and our crew for making our jobs the best in the world.

Who Came on Our Trips:

48% European,  26% American

39% 30-39 year olds, 21% 20-29year olds,

45.5% management, 22% professionals, 41% travelling with their partner,

87% first time visitors to TNQ, 87% first time GBR visitors.

Satisfaction:

Reef met expectations:  77.3% very much (22.7% Yes)

Trip met expectations: 77.3% very much (22.7% Yes)

Received value for money: 86.4%

Would recommend the trip: 100%

Average Score : 8.87 / 10

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September Customer Satisfaction Results


Here are the results for our customer survey results September 09. Thanks again to the crew and of course the guests that participated. Hope to see you all again shortly for a great time and experience.

Who Came on Our Reef Tours:
26.5% British or Irish, 26.5% N. American, 38.2% 20-29 year olds and 26.5% 30-39 year olds
26.5% professionals,
61.8% travelling with their partner
91.2% first time visitors to TNQ, 94.1% first time Great Barrier Reef visitors.

Customer Satisfaction:

Reef met expectations: 81.3% very much (18.7% yes)
Trip met expectations: 72% very much (28% yes)
Received value for money: 97%
Would recommend the trip: 100%
Average satisfaction score: 8.71 / 10

If you want to have a great time and enjoy the same experience our previous guests did book one of our tropical reef dive and snorkel trips here…

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