Our latest independent customer satisfaction scores for February have been returned. Thanks go out again to our great staff and guests for making our trips fun and enjoyable for everyone.
Received value for money: 90%
Would recommend the trip: 100%
Mean satisfaction score: 8.90 / 10
A big thanks goes out to our crew and guests as we have just received our latest passenger customer satisfaction survey results. Below is a summary of the main points of the surveys.
Satisfaction score: 9.10 / 10
Reef met expectations: 85.7% very much
Trip met expectations: 85.7% very much
Received value for money: 100% yes
Would recommend the trip: 95.2% yes
This research is independently conducted by James Cook University by Bruce Prideaux and Ali Coghlan and the full body of work can be found on the MTSRF website. Once again thanks to our great staff and the research team at JCU for their hard work.