Category: Customer Survey Results

Each month we are independently surveyed by the research team at James Cook University. Here are our latest results from JCU for our customer surveys;

Here is what our guests had to say about the trip:
Reef exceeded expectations: 78.3% said yes
Trip exceeded expectations: 73.9% said yes
Received value for money: 100% said yes
Would recommend the trip: 100% said yes
Average satisfaction score: 8.83 /10

Our passengers in the month of June comprised of the following groups:
39% North American, 26% Australian,
39.1% 30-39 years old, 26% 50-59 year olds,
48% professionals and 13% students,
35% travelling with their family, 30.4% travelling with their partner.

Thanks to all our passengers for making our jobs one of the best in the world! And again to our conscientious and diligent crew – Thank You!.

The May customer satisfaction scores have been returned from JCU:
Here is what our guests had to say about the trip.
The Reef met expectations: 85.3% said very much
(15% said yes)
The Trip met expectations: 75.0% said very much
(25% said yes)
Received value for money: 100% said yes
Would recommend the trip: 100% said yes
Mean satisfaction score: 9.20 / 10

Our passenger in the month of May comprised of the following groups:
35% European, 30% Australian
35% 20-29 year olds and 23.3% 30-39 years old
33.3% professionals, 50% travelling with their partner

Thanks Again to our passengers for sailing with us and our great crew for their hard work!