February Customer Satisfaction Results

Join the Fun - Make Your Reef Experience Unique

Every month we publish our customer survey results and this month is no exception. These surveys as our guests know are compiled independently and published every month by James Cook University and aggregated from various operators every quarter. Why do we publicly expose these survey results? We think that you should have all the information available to you before making your decision on the best way to see the reef. I would also recommend that you ask other operators for their customer feedback or independent survey results before making your choice. We understand that seeing the Great Barrier Reef for many people is a lifelong dream and for many other a once in a lifetime experience, there making sure you have something to remember fondly for years to come.

Who Came on Our Trips
44% from N.America and 37.5% from Europe ,
28.5% professionals,
50% travelling with their parner,
100% first time visitors to TNQ, 94% first time reef visitors.

What They Thought
Reef met expectations: 73.3% very much & 26.7% yes
Trip met expectations: 60% very much & 40% yes
Received value for money: 94% yes
Would recommend the trip: 100% yes
Average satisfaction score: 8.88 /10

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