August Customer Satisfaction Surveys

We publish our customer survey results for you to see what our guests think about our trip through our independently conducted surveys.  Once again thanks to JCU for their efforts in collecting and compiling this data, and to our fabulous crew who keep our guests entertained and showing them fantastic new experiences everyday.  A special mention this month to those people that returned to our cruise, and those that recommended us to their friends.  So a big thank you to all of you

Market Characteristics:

56.2% European,  25% 50-59 year olds. 33.3% students,  43.8% travelling with their family.
93.8% first time visitors to TNQ, 93.8% first time reef visitors.

Customers Satisfaction:

Reef met expectations:  62.5% very much (37.5% yes)
Trip met expectations: 43.8% very much (56.2% yes)
Received value for money: 100%
Would recommend the trip: 100%
Average Satisfaction Rating: 8.81 / 10

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